For several years, I was a technician and then manager of an Apple service center. I was probably confronted with the same problems you are currently experiencing. Efficiency and customer service are the key words of the job.
Unfortunately, I was wasting a lot of time on administrative tasks that could have been easily optimized. I wanted to find an efficient way to make my life easier and that of my employees, while increasing customer satisfaction.
I then created a unique software that brings together all the functionalities that a service center needs: GSX repairs and a CRM. This tool allowed me to optimize my center and to be in the top of the best after sales service in France! Later on, I joined 1-more-thing and together we improved and professionalized Adjusto. A complete tool to optimize your center, improve your excellence score and, consequently, your profitability.
In terms of business, Adjusto will allow you to :
Manage all your work in one place: rationalize the number of software programs used by creating and managing all your GSX repairs, as well as your administrative tasks: quotes, invoices, stocks, supplier purchases...
Improve your efficiency, your excellence score and therefore your profitability: streamline your internal organization and your daily processes.
Keep your customers informed of the progress of their product repair: optimize the customer experience by maintaining contact by e-mail and/or sms.
Evaluate your center at a glance and make informed decisions: quickly see how your staff is doing by viewing the number of repairs in progress, closed cases, sales made... thanks to the visual and intuitive dashboard and customized reports.
Avoid billing errors: reconcile GSX information with Adjusto data and stop losing money.
On the technical side:
Organize your GSX repairs from A to Z: according to the type of coverage, create diagnoses, order the necessary parts and automate inventory management. Logistics are made easy and human error is eliminated.
View customer sales and repair history: access all customer information, even the most accurate, such as rejected quotes.
Manage your product sales: enter your own items available for sale in the store.
Customize the platform at installation: fully configure Adjusto according to the needs of your service center.
You can't imagine how much time Adjusto will save you. Focus on what matters: your business!